Frequently Asked Questions
Everything you need to know about your fitness journey with us.
What is your standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
Can I return fitness equipment if I change my mind?
Yes, we offer a 30-day return policy on all unused items in their original packaging. Please note that for safety and hygiene reasons, certain items like compression wear and supplements must be unopened.
Do you offer a warranty on heavy gym machinery?
All our heavy equipment, including treadmills and power racks, comes with a standard 1-year manufacturer warranty covering parts and labor.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your shipment in real-time.
Are your supplements third-party tested?
Absolutely. Quality is our priority, and all supplements sold at Top Fitness Store are third-party lab tested for purity, potency, and safety.